Shipping & Returns

Made to order, approved by you

Every Simon Alexander piece is made individually to order. Before anything is made, you approve the design — sketches and renders first, so there are no surprises. Nothing goes ahead until you're sure.

Because each piece is made for you, we don't offer refunds or exchanges for change of mind — so please choose carefully. If you're uncertain about anything at all, ask us before you order; an honest answer costs nothing, and it's what the consultation is for.

If the size isn't quite right, your first resize is complimentary.

Your rights

You are entitled to a refund if the piece you purchased:

• is faulty (where the fault was not caused by you)
• does not match the description or sample we provided
• does not do what it is supposed to do, or what we said it would do.

Where you'd prefer it, we will repair or replace the piece instead, where possible. If you notice a problem, contact us as soon as you can with your proof of purchase and we'll look after it. Nothing in this policy limits your rights under the Australian Consumer Law.

Delivery

Your piece is made to order, so we'll contact you as soon as it's ready. Delivery within Australia is complimentary and takes 3–5 business days once your piece is ready, or you can collect it from our King William Street boutique.

For delivery outside Australia, please contact us for a quote before you order.

Every piece is sent by secure, tracked post with signature on delivery. If you'd prefer a different carrier, just ask.