Lifetime Care & Guarantee, Adelaide

Lifetime care, at our Adelaide boutique

A ring made to be worn every day deserves looking after for just as long. Every piece Simon Alexander makes comes back to the same room on King William Street where it was designed, for as long as you own it.

What every Simon Alexander ring includes

Lifetime workmanship guarantee. We guarantee our workmanship on every ring we make, for the original owner, for life. If a setting, claw, shank or join fails because of a fault in how we made it, we repair it at no charge.
Complimentary first resize. If the fit is not right after the proposal, we resize the ring once at no charge, where the design allows it. Full eternity bands and some set-to-the-base designs cannot be resized.
Annual clean and check. Bring the ring in once a year; we clean it, check every claw and setting under the loupe, and tighten anything that needs it. A yearly check is the best protection against losing a stone, and we recommend it.
Insurance valuation. A current valuation from us when you collect the ring, so you can insure it from the first day.
First rhodium refresh. For white gold, your first re-plating is complimentary.
Your certificate. The diamond’s GIA or IGI report, and a Simon Alexander certificate with every band.

What the guarantee covers, and what it does not

The guarantee covers faults in our manufacture: porosity or blemishes in the metal, and a setting, claw or join that fails because of the way it was made. It does not cover damage from wear or use, and it is not insurance.

The guarantee does not cover:

Diamonds or gemstones that are lost, chipped, cracked or damaged, for any reason. We do not replace stones under this guarantee; that is what insurance is for.
Normal wear: claws and bands that thin or wear with time, scratches, dents, and rhodium plating wearing off.
Accidental damage, knocks and impact, bent or caught claws, and stones that loosen or fall out as a result.
Damage from chemicals, chlorine, cleaning products, cosmetics or heat.
Loss or theft.
Any ring that has been repaired, resized, altered or worked on by another jeweller. Work by another jeweller ends the guarantee.

Whether a fault is in our workmanship or the result of wear or damage is determined by Simon Alexander on inspection of the ring in our boutique. Proof of purchase is required. Where a repair is not covered, we will quote before any work begins. If you are outside Adelaide, postage to and from the boutique is at your cost and must be sent insured; we are not responsible for a ring in transit.

Please insure your ring. The valuation we provide is for that purpose, and this guarantee is not a substitute for it.

How to book care

Walk in Monday to Friday 9:30am to 5:30pm or Saturday 10am to 4pm, call (08) 8231 0700, or book a time. Most cleans and checks are done while you wait.

Nothing on this page limits your rights under the Australian Consumer Law. See also our shipping and returns policy.